Public Folder HelpDesk for Outlook 9.2.5

Public Folder HelpDesk for Outlook 9.2.5

Categories: Business / Helpdesk & Remote PC / Public Folder HelpDesk for Outlook

Description:
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

Type: Shareware ($690.00)

Filesize: 6.76MB

Language: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish

Platform: Windows2000, WinXP, Windows2003

Requirements: Exchange Server 5.5 or later

Keywords: Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution

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Quality Window 5.0.0.724

Quality Window 5.0.0.724

Categories: Business / Math & Scientific Tools / Quality Window

Description:
An SQC/SPC/Event Analysis tool designed for use on the factory floor. The intuitive presentation of data uses product/customer specifications to help "find and fix" reasons for process/product variation as well as helping in the analysis and understanding of failures such as downtime and defects, tailored to your specific needs. Data collection can be manual or assisted through interfaces to PocketPC's, scales, gauges or even PLC's.

Type: Shareware ($649.00)

Filesize: 27.67MB

Language: English

Platform: Win98, WinME, WinNT 4.x, Windows2000, WinXP

Requirements:

Keywords: Quality Control, SPC, SQC, Downtime, Defects, Rejects, Six Sigma, PLC, Reliability, Statistics

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