Public Folder HelpDesk for Outlook 9.2.5
Categories: Business / Helpdesk & Remote PC / Public Folder HelpDesk for Outlook
Description:
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
Type: Shareware ($690.00)
Filesize: 6.76MB
Language: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish
Platform: Windows2000, WinXP, Windows2003
Requirements: Exchange Server 5.5 or later
Keywords: Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution
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